In this blog post/video we are going to add to the ServiceNow Bot experience that we previously built. The difference between this video and that one is, previously we focused on how to create ServiceNow Incidents. This time around, we are going to focus on how we can check on the status of those ServiceNow Tickets through a chat bot experience.
Power Virtual Agents provides a great chat bot canvas for us to use and we can also leverage Power Automate and the ServiceNow connector to query the Users, Incidents and Work Notes tables.
This video has been uploaded to my YouTube channel so please check it out and don’t forget to ‘Like and Subscribe’.