Get ServiceNow Ticket Status Using Power Virtual Agents

In this blog post/video we are going to add to the ServiceNow Bot experience that we previously built. The difference between this video and that one is, previously we focused on how to create ServiceNow Incidents. This time around, we are going to focus on how we can check on the status of those ServiceNow Tickets through a chat bot experience. Power Virtual Agents provides … Continue reading Get ServiceNow Ticket Status Using Power Virtual Agents

Logging Salesforce Cases Using Power Virtual Agents and Power Automate

Whenever you build a chat bot experience, a goal should be to provide a self-service experience so that customers can address their own questions without involving other people. However, it may not always be practical to solve all of those problems. In some situations, you may want to transfer the customer enquiry to a live agent and in some cases you may just want to … Continue reading Logging Salesforce Cases Using Power Virtual Agents and Power Automate

Extending Power Virtual Agents using Azure Bot Framework Skills

In the past, I have talked about extending Power Virtual Agents (PVA) using Power Automate. While that is a great way to bring the 300+ Power Platform connectors to PVA, there are some other extensibility use cases that are better addressed using the Azure Bot Framework. Some of these opportunities include Adaptive Cards, multi-turn dialogs and integration with other live agent platforms where out of … Continue reading Extending Power Virtual Agents using Azure Bot Framework Skills

Building a Power Virtual Agents Productivity BOT – Part 2 Get My Microsoft Planner Tasks Video

This video is a continuation of Part 1 where we built a Power Virtual Agents Productivity BOT. That BOT focused on retrieving a person’s meetings by making calls through the Microsoft Graph API. In this video we are are going to expand on our BOT, but this time are going to add retrieving Microsoft Planner Tasks that have not been completed. Within our architecture, a … Continue reading Building a Power Virtual Agents Productivity BOT – Part 2 Get My Microsoft Planner Tasks Video

Building a Power Virtual Agents Productivity BOT – Part 1 Get My Meetings Video

Power Virtual Agents (PVA) provides a way to democratize access to building conversational BOTs. With the amount of information that exists today in the enterprise, I thought it would be a good experiment to try and bring all of this information to a user by issuing simple commands through a BOT. My plan is to come up with a 3-part series that demonstrates how to … Continue reading Building a Power Virtual Agents Productivity BOT – Part 1 Get My Meetings Video