Get ServiceNow Ticket Status Using Power Virtual Agents

In this blog post/video we are going to add to the ServiceNow Bot experience that we previously built. The difference between this video and that one is, previously we focused on how to create ServiceNow Incidents. This time around, we are going to focus on how we can check on the status of those ServiceNow Tickets through a chat bot experience. Power Virtual Agents provides … Continue reading Get ServiceNow Ticket Status Using Power Virtual Agents

Subscribing to ServiceNow Events using Power Automate

I have blogged/recorded content in the past on how to connect to ServiceNow using Power Automate (Microsoft Flow) and Azure Logic Apps. In this blog post/video, we are going to discuss how we can communicate from ServiceNow to Power Automate. You will quickly discover, when trying to automate/integrate Power Automate and ServiceNow, there are no triggers for ServiceNow, only actions. This leaves us with a … Continue reading Subscribing to ServiceNow Events using Power Automate

Connecting Power Virtual Agents to ServiceNow using Power Automate Video

At Ignite, Microsoft announced the general availability (GA) of  Power Virtual Agents, a no-code experience for building BOTs. The Power Virtual Agents service is part of the Power Platform family that includes Power Apps, Power Bi and Power Automate (formerly known as Microsoft Flow). In this video, I will walk you through how to build a Power Virtual Agent that allows users to interact with … Continue reading Connecting Power Virtual Agents to ServiceNow using Power Automate Video