Extending Power Virtual Agents using Azure Bot Framework Skills

In the past, I have talked about extending Power Virtual Agents (PVA) using Power Automate. While that is a great way to bring the 300+ Power Platform connectors to PVA, there are some other extensibility use cases that are better addressed using the Azure Bot Framework. Some of these opportunities include Adaptive Cards, multi-turn dialogs and integration with other live agent platforms where out of … Continue reading Extending Power Virtual Agents using Azure Bot Framework Skills

Subscribing to ServiceNow Events using Power Automate

I have blogged/recorded content in the past on how to connect to ServiceNow using Power Automate (Microsoft Flow) and Azure Logic Apps. In this blog post/video, we are going to discuss how we can communicate from ServiceNow to Power Automate. You will quickly discover, when trying to automate/integrate Power Automate and ServiceNow, there are no triggers for ServiceNow, only actions. This leaves us with a … Continue reading Subscribing to ServiceNow Events using Power Automate

Unattended UI Flows–February 2020 Update

In the following YouTube video, I will discuss what are some of the key differences between Attended and Unattended UI Flows and will demonstrate these differences through a demo scenario using an Azure Virtual Machine. I will also discuss what the process looks like if you are upgrading from a previous version of the UI Flows App and some key troubleshooting information. I will use … Continue reading Unattended UI Flows–February 2020 Update

Connecting Power Virtual Agents to ServiceNow using Power Automate Video

At Ignite, Microsoft announced the general availability (GA) of  Power Virtual Agents, a no-code experience for building BOTs. The Power Virtual Agents service is part of the Power Platform family that includes Power Apps, Power Bi and Power Automate (formerly known as Microsoft Flow). In this video, I will walk you through how to build a Power Virtual Agent that allows users to interact with … Continue reading Connecting Power Virtual Agents to ServiceNow using Power Automate Video