In this post I will catch up on some of the videos that have been recently posted. Check them out: October 4th, 2020: 050 – M365 Presentation, Here Come The Bots Part 1 (Power Virtual Agents) In this session we will talk about bots…chatbots more specifically. We will discuss the new Microsoft Teams + Power Virtual Agents experience found in Project Oakdale. October 8, 2020: … Continue reading New Power Platform Videos (October 2020 Recap)
I have fallen behind on updating this blog with my recent video contributions on YouTube. In this post I will catch up on some of the videos that have been recently posted. Check them out: September 3, 2020: 044 – Nested If Statements inside of WinAutomation In this video, we are going to we are going to explore how we can manage Nested If statements … Continue reading New Power Platform Videos (September 2020 Recap)
This blog post compliments a YouTube video that demonstrates how to monitor your Organization’s On-Premises Data Gateways using Powershell and Power Automate Desktop. Below are scripts that allow you to list the gateways (script #1) and then for a specific gateway, get its status (script #2). The complete video is linked below. Script #1 – Get all on-Premises Data Gateways at the Organization Scope. Requires … Continue reading On-Premises Data Gateway Monitoring using PowerShell
In this video we are going to discuss a new feature found in Microsoft Teams/Power Automate that allows a user to kick off a flow from a posted message. The scenario we are going to dive deeper into involves using information from our conversation to create a new Bug in Azure DevOps. We will also be able to collect more information from an Adaptive Card … Continue reading Creating Azure DevOps Bugs from Microsoft Teams Chat Message using Power Automate
In this video we are going to explore how we can dynamically change the Host URL in a Custom Connector using Policy Templates. This allows us to control the Host URL inside of Power Automate or Power Apps so that we can maintain one version of our custom connector configuration. One use case that we can leverage this feature for is when dealing with systems … Continue reading Dynamically Changing Power Automate Custom Connector Values using Policy Templates
In this introductory video, we are going to discuss how organizations can establish Power Virtual Agents (PVA) and Omni Channel (OC) solutions that bridge deflection strategies using conversational chatbots with live agent solutions. This is an introduction to PVA and OC integration and we will walk through how you can configure these integrated scenarios. Continue reading Introduction to Power Virtual Agents and D365 Omni Channel Integration
In this blog post/video we are going to add to the ServiceNow Bot experience that we previously built. The difference between this video and that one is, previously we focused on how to create ServiceNow Incidents. This time around, we are going to focus on how we can check on the status of those ServiceNow Tickets through a chat bot experience. Power Virtual Agents provides … Continue reading Get ServiceNow Ticket Status Using Power Virtual Agents
Using filters inside of Power Automate is nothing new. We have built-in features like conditions and the filter action, but what happens if we want to filter out information at source so that we do not process it? For example, we may have an inbox where we receive communication from inside our organization but also from outside. We want to process emails from external parties … Continue reading Filter Out Internal Emails Using Trigger Conditions
Whenever you build a chat bot experience, a goal should be to provide a self-service experience so that customers can address their own questions without involving other people. However, it may not always be practical to solve all of those problems. In some situations, you may want to transfer the customer enquiry to a live agent and in some cases you may just want to … Continue reading Logging Salesforce Cases Using Power Virtual Agents and Power Automate
In the past, I have talked about extending Power Virtual Agents (PVA) using Power Automate. While that is a great way to bring the 300+ Power Platform connectors to PVA, there are some other extensibility use cases that are better addressed using the Azure Bot Framework. Some of these opportunities include Adaptive Cards, multi-turn dialogs and integration with other live agent platforms where out of … Continue reading Extending Power Virtual Agents using Azure Bot Framework Skills
